Refund and Return Policy

At Gethanky.shop, customer satisfaction is our top priority. We aim to provide a seamless shopping experience. This Refund and Return Policy outlines the conditions under which returns and refunds are accepted. Please review the details carefully before making a purchase.

1. Return Policy

We accept returns under the following conditions:

• The return request is made within 7 days of the product’s delivery.

• The item is in its original condition, unused, unwashed, and includes all original packaging and tags.

• A valid proof of purchase is provided (e.g., order confirmation email or invoice).

2. Non-Returnable Items

The following items are not eligible for returns:

• Customized or personalized handkerchiefs.

• Items marked as “Final Sale” or “Non-Returnable” on the product page.

• Products that have been used, washed, or damaged after delivery (unless the damage is due to a manufacturing defect).

3. Refund Policy

Refunds will be issued under the following terms:

• Once the returned product is received and inspected, a refund will be initiated.

• Refunds are processed to the original payment method used during purchase. It may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

• In case of COD (Cash on Delivery) orders, refunds will be issued via store credit or bank transfer after verification.

4. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at contact@gethanky.shop or +91 9821646315 with your order details and reason for return.

• Our team will provide instructions for returning the product.

• Ship the item back to the address provided by our support team. Please ensure the product is securely packaged to avoid damage during transit.

5. Shipping Costs

• If the return is due to an error on our part (e.g., wrong item shipped, manufacturing defect), we will cover the return shipping costs.

• For other returns, the customer is responsible for the return shipping charges.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order for the desired item.

7. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide clear photographs of the product and its packaging. We will investigate the issue and offer a replacement, refund, or store credit as appropriate.

8. Cancellations

• Orders can be canceled before they are shipped. To request a cancellation, contact us immediately at contact@gethanky.shop or +91 9821646315.

• Once the order has been shipped, cancellations will not be accepted. However, you may initiate a return after receiving the product.

9. Contact Us

For any questions or concerns about our Refund and Return Policy, feel free to reach out:

• Email: contact@gethanky.shop

• Phone: +91 9821646315

Thank you for shopping with Gethanky.shop. We are here to ensure your satisfaction with our products and services.